தொழில்துறை பொறியியல் மற்றும் மேலாண்மை

Assessing the Practices of Total Quality Management Principles at Frontiers Printing and Publishing Limited

Abstract

Elijah Afeliga

This paper seeks to establish if there is a quality culture in Frontiers Printing and Publishing Limited, Identify areas for improvement and then provide the appropriate recommendations for their improvement. Literatures related to the practices of total quality management were reviewed. A simple random sampling procedure was used in selecting the sample and closed ended questionnaires were administered for quantitative analysis. Data was analyzed using excel software and the outcome of this study suggested that TQM is widely applied in areas such a top management commitment, vision and planning statement, customer focus at Frontiers Printing and Publishing Limited. However, areas that needed serious attention were education and training, and recognition and rewards. Focus group discussions were then recommended for the organization for both management and staff to enable them figure out how the organization can improve on those areas.