Harold James Doroteo*, Fely Marilyn Lorenzo, Angelito Obillo and Davidson Teh
This study adopted the definition of PX of the Beryl Institute as “the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care”. The World Health Organization (WHO) defines universal health coverage “as ensuring that all people have access to needed health services (including prevention, promotion, treatment, rehabilitation and palliation) of sufficient quality to be effective while also ensuring that the use of these services does not expose the user to financial hardship”. These points considered, PX serves as a lens upon which the effectiveness of UHC in the Philippine health system, particularly for facilities and providers may be evaluated and improved upon.
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